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ClinOps I.M.P.A.C.T. Summaries - May 15, 2017

 

Keeping Leaders Informed of Operational Trends and Practices that I.M.P.A.C.T. and Contribute to Value-Based Healthcare (VBH).

 

 

 In this summary, read about these Trends and Practices contributing to VBH:

Infrastructure: Homegrown EHR software alerts doctors to readmissions;  
Dignity Health fights sepsis with natural language processing, targeted alerts; and NIST issues draft of cybersecurity guidance for wireless infusion pumps
Member experience and engagement: 3 Interdependent Variables Defining the Patient Experience;  How Hospitals Can Raise Patient Satisfaction, CAHPS Scores;  University of Illinois recruits computer-generated physicians to drive patient portal engagement; and Engaging with Patients to keep them healthy and happy
People and leadership insights: 10 Common Themes in Health Care Leaders' Strategies; and Five Changes Great Leaders Make to Develop an Improvement Culture
Performance: National Quality Strategy invites you to explore its newly redesigned Web site; and Time for a MIPS Fact Check
Affordability: Cleveland Clinic Saves $22M in Pharmacy Costs by Developing Dashboard Tool; Express Scripts Lowers Drug Prices For Some Patients; and Optimization of Specialty Drug Costs Under the Medical Benefit
Community:  From Hotspot To Health Hub: How Communication And Data Can Help Solve The Growing Health Divide; and Case Study: Spectrum Health’s Community-based Chronic-disease Management Program 
Transformation & Safety: BCBS and Lyft team up to reduce patient no-shows; What Tesla and Lynk Can Teach Health Care; and 5 top MACRA challenges for physician practices

 

 

 

Infrastructure

 

Homegrown EHR software alerts doctors to readmissions: 

New software aims to help close a care gap by alerting hospitalists to readmissions that occur within five days of discharge. Click here

 

Dignity Health fights sepsis with natural language processing, targeted alerts: 

"At a Dignity Health hospital in Northern California, a woman who had just given birth was showing early signs of septic shock. Although clinicians noted her elevated heart rate, many of the other indications remained undetectable. Instead, an algorithm picked up on those abnormalities and alerted the nurse on duty. After conferring with a physician, the patient was transferred to the ICU for treatment." That was a real-life anecdote...Click Here

 

NIST issues draft of cybersecurity guidance for wireless infusion pumps:

Pointing to a growing number of wireless infusion pumps entering the market, the National Institute of Standards and Technology (NIST) has released the following draft guidelines for healthcare systems to address cybersecurity threats." Click Here

 

 

Member Experience and Engagement

 

3 Interdependent Variables Defining the Patient Experience

"Through an extensive literature review, as well as interviews with healthcare professionals, hospital architects, and patient advocacy organizations, the researchers identified three broad categories that define the patient experience: facility organization, care outcomes, and healthcare design.Within those three categories, the researchers identified six variables: patient engagement, admission and discharge processes, patient and staff satisfaction, clinical effectiveness, patient safety, and personalization." Click Here

 

How Hospitals Can Raise Patient Satisfaction, CAHPS Scores

"Because HCAHPS and CGCAHPS are used for both reimbursement and patient rating purposes, it is important for healthcare organizations to improve their scores. Healthcare organizations can improve their CAHPS scores by the following...Click Here

 

University of Illinois recruits computer-generated physicians to drive patient portal engagement

"The University of Illinois is tinkering with a new approach to patient portals that seeks to help older patients get a better grasp on their medical information." Click Here

 

Engaging with patients to keep them happy and healthy

Healthgrades' CareChats is one of the platforms providers are using to maintain communication before and after the actual point of care. They're partnering with the makers of these platforms to help patients stay engaged, healthier, satisfied and trusting. That, in turn, benefits providers, who can keep a closer eye on patients who need follow-up. Click Here

 

 

People and Leadership Insights

 

10 Common Themes in Health Care Leaders' Strategies

"While health reform 2.0 could throw health systems a curveball, most will stay the course." How? Click Here

 

Five Changes Great Leaders Make to Develop an Improvement Culture:

But in what ways should a leader change? Click Here

 

 

Performance

 

National Quality Strategy invites you to explore its newly redesigned Web site

"The National Quality Strategy's Working for Quality Web site has been redesigned to provide a more user-friendly experience with an intuitive homepage and sidebar menu. With improved navigation and functionality throughout, visitors can easily access resources." Click Here

 

Time for a MIPS Fact Check - Modern Healthcare Modern Healthcare business news, research, data and event

"Is it better to submit more or less Quality measures to the MIPS program? Should you report as an individual or a group? How about just doing the bare minimum to get by this year? If you're not sure, it's time for a MIPS Fact Check.' Click Here

 

 

Affordability and Value

 

Cleveland Clinic Saves $22M in Pharmacy Costs by Developing Dashboard Tool

After identifying a spike in the cost of a particular drug, the health system’s inpatient clinical pharmacy team adjusted the formulary, resulting in $50,000 to $80,000 in savings. Click Here

 

Express Scripts Lowers Drug Prices For Some Patients

"Express Scripts this week launched a program that aims to save the uninsured or those with high out-of-pocket costs 34% on prescription drugs." How? Click Here

 

Optimization of Specialty Drug Costs Under the Medical Benefit (white paper)

"To achieve savings, health plans must view a claim payment as an output of the inter-relationships between drug, diagnosis, dosing, unit, and pricing."  See how. Click Here

 

 

Community

 

From Hotspot To Health Hub: How Communication And Data Can Help Solve The Growing Health Divide

"By developing data in targeted neighborhoods that need the most attention to prevent and fight crime, law enforcement is not only able to make our communities safer and residents more informed, but it also uses our human and capital resources more efficiently. Imagine applying the same principles to health care." How? Click Here

 

Case Study: Spectrum Health’s Community-based Chronic-disease Management Program

A team approach sends community health workers to patients at home. See how. Click Here

 

 

Transformation 

 

BCBS and Lyft team up to reduce patient no-shows

"Blue Cross and Blue Shield is partnering with rideshare company Lyft to help cut down on missed healthcare appointments." Click Here
 
What Tesla and Lynk Can Teach Health Care
"Upstart car companies show how health care can think big about new delivery models." Click Here

 

5 top MACRA challenges for physician practices: 

"The Black Book survey is based on responses from 8,845 physician practices collected from February to April asking about the challenges created by the Medicare Access and CHIP Reauthorization Act (MACRA)." These are the top trends...Click Here

 

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