|  2017 TGC Penrose Healthcare Solutions

  • LinkedIn Social Icon

ClinOps I.M.P.A.C.T. monthly Summaries

Infrastructure . Member Experience . People & Leadership . Performance . Affordability . Community . Transformation

Keeping Healthcare Leaders informed of the Clinical Operations

Trends and Practices impacting & contributing to Health Care Value

For the

ClinOps I.M.P.A.C.T. monthly Summaries


What are ClinOps I.M.P.A.C.T. Monthly Summaries?   


The ClinOps I.M.P.A.C.T. team review dozens of journals, research papers, and credible websites to find practices and trends that will bring value to your operations.  These practices and trends are summarized with links to the original information and put in one place – the monthly summaries website for you to review at your convenience.

We believe that these summaries will help you maximize your time, provide you with essential ClinOps insights, and keep you up-to-date and informed of the clinical operations trends and events that will help:

  • Strengthen your Foundational Infrastructures

  • Continuously Improve your Processes 

  • Transform your Operations

  • Impact & contribute to Health Care Value

What is Clinical Operations?

Clinical Operations or ClinOps (a clipped compound word derived from Clinical and Operations) refers to the processes, policies, practices, programs, tools, and infrastructures that are needed by healthcare teams to ensure that the right care is delivered to patients at the right time, in the right venue, by the right clinician in a safe and effective manner.

In this emerging era of value-based health care, organizations have an increased focus on effectively managing their operations to improve outcomes, optimize quality & performance, reduce costs and unwarranted variation, and create a competitive advantage.  

This focus has arisen in part, due to:

  • Consumers, employers, and payers demanding greater cost controls and a focus on value

  • Reduction in reimbursement especially from Medicare and Medicaid

  • Value based payment focus – moving from volume to value-based healthcare

  • Recognition of the significant dollars tied up in unwarranted variations in patient outcomes, workforce productivity, medical & clinical utilization, and process efficiencies


The success, scalability, and sustainability of all focused efforts to optimize the clinical operations infrastructure will be largely dependent on having the right elements in place, involving and engaging the healthcare teams, and building the right capabilities and infrastructures to support the clinicians and team members at the front lines. 


What is ClinOps I.M.P.A.C.T.?    


There are core elements that organizations must have in place, focus on, and optimize to thrive in this new era of value-based care and create a competitive advantage. These elements include infrastructures to support operations, member experiences & engagement, people & performance, affordability, community, and transformation (care delivery).  These elements can be summed up by the acronym - I.M.P.A.C.T.


The components of ClinOps I.M.P.A.C.T.  


  1. Infrastructure: Compliance & controls, analytics & big data, cybersecurity, technology, and supply chain

  2. Member experience: Humankindness, engagement, access, and tools

  3. People & Leadership Insights: competency, relationships, engagement, scope of practice, training & development, leadership

  4. Performance: Measurements, outcomes, Improvement strategies, and reports

  5. Affordability: New cost effective practices, utilization management, variation-venue-vendor management, and waste

  6. Community: SDH programs {access, early childhood development, disability, education, food insecurity, gender, health services, housing, income, race, social needs, unemployment, wellness, and working conditions} and alliances & partnerships

  7. Transformation: Readmissions, alternative models of care, innovation, safety, and effectiveness